Troubleshooting with Actifio Logs

Each service has its own log, but many of them have little value for troubleshooting. This is a simpler view of how the critical components relate to each other.

Simplified Component Relationships Diagram for Troubleshooting

Here is an abbreviated version of the comprehensive list of logs, showing the most useful ones for troubleshooting.

 

Service

Log File Name

What the Logs Include

adhd

adhd.log

adhd.log-<date>

adhd.log-<date>.bz2

Local and remote deduplication, replication and communications with remote systems.

flasher

flasher.log

Creation of snapshots.

omd

omd.log

Creation and deletion of VDisks before invoking the Flasher.

psrv

psrv.log.0

Communications with Tomcat, Actifio database, VMware, CLI, system health, scheduling GC.

GUI/tomcat

catalina.log.<Sequence>

Communications with the Actifio Desktop and the Actifio Resource Center. The Sequence number increases as you go back in time.

udppm

udppm.log

udppm.log-<Date>

udppm.log-<Date>.bz2

Scheduling and operation of jobs.

host/connector

A variety of different logs depending upon the host, but always including UDSAgent.log.

The Actifio Connector log includes information such as host OS version/patch revision, HBA make/model/type, firmware revision, CPU/Memory utilization, connector logs, RMAN, syslog, etc.

Useful Actifio Logs for Troubleshooting

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